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WiseDesign in Action - Case Studies

Case Study 1:

Summary:  Business modeling solution used to capture knowledge that was leaving the organization; and did so in a way that invited others to understand and optimize processes.

It wasn't an unusual situation – one woman had developed all of the software the organization had used through her 30-year history with the organization.  But now it was time to develop a major Oracle application.  How to get the organizational knowledge out of her head and into something that would be more easily understood and used than a long, tedious document?  How to engage the business people so they could spot areas that could be improved before the new software was developed?  Sharon Jones used her facilitation skills and business modeling software to quickly develop models that everyone could understand.  In fact, some of the finance people came into the room during a presentation and they immediately saw improvements that could be made.  Sharon pulled in those suggestions "real time" and integrated them into the final report.

Case Study 2: IT Services that Support the Business

WiseDesign worked with an IT organization that was struggling to develop a list of services to show their end user customers. WiseDesign developed the business models of their services so they could better understand what they did, where the Touchpoints were between the organizations' internal silos, and where they could find services catalog improvements and new opportunities for collaboration. The result was an innovative services portal that "wrote itself" because the models clearly showed the value to the end user, rather than focusing on the perpetuation of the silos in the organization.

Case Study 3: Developing the High-Performance Organization

WiseDesign worked with an emerging regulatory agency to develop their value stream and then focus on the work of their science organization. By engaging the organization's many subject matter experts WiseDesign gathered over seventy disparate data sources and brought them into a logical data model using exclusive methodologies that brought the organization's experts to agreement regarding the data necessary for success. Using a team of its information architects, WiseDesign developed each of the organization's structural elements so that it has an industry-standard format for accepting new applications, a clearly-understood and improved method for adjudicating applications, a metadata repository that defines the terminology they use, and an ontology to clarify industry terms- finally giving the organization the cohesion, the tools, the concurrence, and the cumulative knowledge necessary to become a global leader in its regulatory area.


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